Refund policy

Q: What is your return policy?

We want every Sol Mama purchase to feel right. We accept returns on unused, unworn items in their original condition, with all tags attached and original packaging intact. Returns must be initiated within 14 days of delivery.

Q: How many days do I have to initiate a return?

You have 14 days from the date of delivery to initiate a return. Please raise your return request within this window as any requests beyond 14 days will not be accepted.

Q: How do I raise a return request?

You can initiate a return directly from the order page on our website [link to be added]. Please ensure you select all items you wish to return at the time of raising the request as only one return request can be raised per order. If you need to add items after raising a request, contact us at support@sol-mama.com (additional pickups may be subject to a fee).

Q: Are returns free?

Yes, returns are free, provided the return request is raised through the Sol Mama website. If you choose to arrange a return independently via a courier without raising a request through us first, Sol Mama will not be responsible for any charges you incur.

Q: Which items are not eligible for return?

The following cannot be returned:

• Products purchased on sale

• Items that have been worn, washed, altered, or returned without original tags or packaging

Q: Do you offer exchanges?

We currently don't offer direct exchanges. If you'd like a different size or style, simply return the original item and place a fresh order. Need help picking the right size before you reorder? We're always happy to help at support@sol-mama.com. 

Q: When will I receive my refund?

Once your return is received and approved at our facility (processed within 72 hours of receipt), your refund will be issued to the original payment method used at checkout. Refunded amounts typically reflect within 14 working days, depending on your bank.

Q: How are COD order refunds processed?

For Cash on Delivery orders, refunds are made via bank transfer. Our team will reach out to collect your bank details. Please note that the original delivery charges will not be refunded.

Q: What if I receive a damaged or incorrect product?

We're so sorry if that happened! Please notify us within 48 hours of delivery by writing to us at support@sol-mama.com with your order ID, clear photographs of the product and packaging, and a brief description of the issue. Our team will investigate promptly and guide you through the next steps.

Q: The colour of my product looks different from the website. Can I return it?

Slight colour variations between what you see on screen and the actual product are normal. This is a natural result of professional photography lighting and differences in screen calibration. Such variations are not considered defects and are not grounds for return. If the product is significantly different from its description, please contact us within 48 hours of delivery.